Vanguard Reimbursement Services is a North Carolina-based company that specializes in working with hospitals to perform eligibility screening and processing for indigent, uninsured and under-insured patients and private clients to help navigate the complex process of securing disability coverage. Since the company’s inception in 1997, Vanguard has achieved a reputation of stellar performance and has grown to service hospitals and clients in every region of North Carolina.

The vast majority of our employees have a background in Medicaid eligibility and SSI/SSDI eligibility. Their skills are further refined by our specialized training program in order to provide the highest levels of service to our hospitals and clients. Our mission is to uphold each hospital’s mission statement and to treat each patient/client with compassion and empathy while helping them secure the assistance they deserve.

Please feel free to contact us for more information about our services and what we can do for you.

Employee Spotlights

Marie Hawkins, President

Marie Hawkins is President of Vanguard Reimbursement Services, Inc. in North Carolina. She is responsible for hospital sales and client development. Prior to forming her own company, she was Director of Provider Relations and Provider Education at EDS Federal, fiscal agent for the State of North Carolina Medicaid Program, for 18 years.

Marie has been a member of HFMA North Carolina Chapter since 1981. She has been a member of the Matrix for each of those years and has served as the HFMA appointee to the HHIA annual meeting since 1990 – 2014. Marie has received the William G. Follmer Bronze Award, the Robert H. Reeves Silver Award, and the Frederick T. Muncie Gold Award.

Betsy Daniel, Regional Manager

Betsy Daniel began working with Vanguard in 2007 as a Benefits Specialist and was promoted to State Manager. Her background in Medicaid eligibility and Social Security Disability gives her the experience necessary to provide quality assurance and to train new Vanguard employees.

Betsy’s proactive attitude and emphasis on training and quality assurance ensures that Vanguard delivers the highest level of client satisfaction.

Arlene Pope, Non-Attorney Legal Representative

Arlene Pope started her career in the Disability industry in 1975 and joined Vanguard in early 2013 as a Non-Attorney Legal Representative. Arlene’s extensive disability experience enables her to evaluate cases, prepare cases for hearings, represent Vanguard’s clients at Social Security Disability hearings, and handle rebuttals when cases are denied.

Arlene’s extensive knowledge and SSI/SSDI work experience results in an excellent success rate for our clients.